Archive for April, 2011

Why The Theory Didn’t Work

April 20, 2011

Two years ago when we were deep into the recession, I posted a blog about how the live entertainment industry would come out of the recession first.  I was wrong!  The reason I was wrong is because of price. 

It had long been the theory that while the entertainment industry is the first to feel a recession, we are usually the first to come out of it.  The theory went on to say that when consumers are depressed, out of work, and sitting in the house doing nothing, they need an escape.  During the Great Depression the movie industry did record business. It made Hollywood into a powerhouse!  Customers only needed a nickel to escape for a few hours.

I was working in the live entertainment industry during the 80′s recession.  The theory held up in that recession as well. The reason was again price.  It didn’t cost a car payment to see a show.   Here are two examples of prices then and now:

  • Concert ticket price:  1989 - $20.00 / 2011 – $100+      
  • Family show ticket price: 1989 – $10.00 / 2011 – $50+ (remember, a family needs to buy more than one)

We can no longer be the escape from recession because our prices put live entertainment into the luxury category. Consumers now look to other less expensive escapes. We used to “market to the masses not the classes” as stated by the late Allen Bloom. The words are reversed today.

Hollywood made its mark by making sure everyone got the opportunity to see a movie.  All of us in live entertainment need to give everyone an opportunity to see a show.

Deliver What You Promise

April 15, 2011

Seth Godin has written about this topic more than once before.  One of the worse things you can do when you market is not delivering on what you promised. The customer will never forget!  What happened to my son’s high school symphonic band this week is a good example.

The high school symphonic band that my son plays for is really good.  I’m not just saying this because I am a father of one of the members.  They are always invited to the Massachusetts Instrumental & Choral Conductors Assoc. (MICCA) competition and have won Gold three years in a row. The gold medal winners get the reward of playing a special concert at Boston’s famed Symphony Hall.  This is the home of the Boston Symphony Orchestra and the Boston Pops.  What a great treat for the winners.  MICCA calls the event Stars at Symphony Showcase.  Even though my son’s school won, they will not be playing this year because the concert schedule filled up before they won.  MICCA knew how many gold medals they were going to hand out but didn’t provide enough slots at Symphony Hall.  MICCA does offer to have bands play at another concert hall but the size of our high school band is too big to play in the smaller venue.  Plus, you can’t compare the experience.

When you market your show or event you need to review all marketing and advertising claims, offers, and prizes before you actually start the campaign.  Sit down with all parties that will be involved in the fulfillment. Can you deliver? Think about worse case issues and have the solution before the campaign starts.  It is always better to make smaller promises and over deliver on them. 

Creditability is your biggest asset.

What Is A Promoter To Do?

April 6, 2011

As soon as I saw the lowlights from Charlie Sheen’s opening night in Detroit, my thoughts went to the promoter and the venue.  I’m sure their thoughts were not “Winning”!

Now at the same time, you have to think that anyone and everyone involved with promoting Charlie’s show had to have disastrous thoughts in their head. They must know they are taking a real chance on this show.  Be that said, what does the promoter and the venue do when tickets sell well but the show bombs?  Who takes the hit when customers demand their money back?  If the artist does poorly on stage, leaves early, or doesn’t even show up, who should get stuck with the bill? In many cases, the promoter and the venue take the biggest hit.

Advance Man Update

Ringling alum Jamie MacVicar’s book The Advance Man has been nominated for the National Award for Arts Writing.  If you have not read Jamie’s book, you should. It’s a story about a promoter’s journey behind the scenes of The Greatest Show On Earth. When I read it, it brought back many of my own memories of being a promoter with Ringling. If you want to know how modern live entertainment marketing was born, read the book.  The winner will be announced on April 16th.  I’ll let you know if he wins.

Mad Good Food!

I started a new blog!  This one is called Mad Good Food!  Now that I am in the culinary world I thought I should start a food blog.  It will be very different from the E&E Marketing Blog.  Besides adding photos, I plan to add video.  The goal is to turn it into an internet TV show.  Please check it out and add it to your favorites at
http://madgoodfood.wordpress.com
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