This is what the ticket sales staff at the Miami Heat heard over the weekend. I’m sorry but that is just wrong! I am not the only one thinking this. The web is buzzing this morning.
I first heard about this yesterday while reading some LinkedIn updates. This morning I checked the Miami Herald website and it was confirmed. The article states that ever since the Heat signed Lebron James, there has been a run on season tickets. Since there are no more season tickets to sell, they don’t need a sales staff. What message does this send to your ticket staff? Don’t do your job too well? Don’t let the owners sign a top notch star?
Now that the Heat have an arena full of season ticket holders, who is going to service them? When the customer has a problem, who will they call? Why don’t they turn all the ticket sales staff people into customer service staff? Selling tickets was the easy part. Now you have to take care of the customers.
How many of you in this business worry about being let go because of the economy and the lack of business? How many of you have heard management say, “We will take care of you when business turns around”? Not sure the Miami Heat ticket sales people consider that being “taken care of”.
Tags: Customer service, Lebron James, linkedin, Miami Heat, Season ticket staff fired
